Google Voice Configuration — KM360

Katchimedia

KM360 · Technology Architecture

Configuration Form

Telephony & Communications Setup

Google Voice Configuration

Please complete this questionnaire to document your call routing, permissions, hardware needs, and answering protocols. This ensures your telephony architecture is perfectly calibrated before launch.

Section 1 of 5

Primary Answering & Routing

Designate who receives calls first and how backups are handled.

Section 1: Primary Answering

Primary Role (Default: Wellness Concierge)

Primary Person's Name

Is the Front Desk iMac (via Web App) the primary device? *

Yes No (Detail below)

Backup Responders (If primary is unavailable)

1st Backup Name / Role

1st Backup Device

2nd Backup Name / Role

2nd Backup Device

Section 2: Ringing Order

Preferred Ringing Method *

Simultaneous: All designated devices ring at once; first to answer gets the call. Sequential: Devices ring one at a time in order; moves to next if no answer.

Sequential Ring Order (If applicable)

Business Hours & Voicemail

Configure when the phone rings and what happens when you miss a call.

Section 3: Business Hours

Standard Answering Hours *

During Business Hours, calls should ring: *

Front desk only Multiple devices All owners & front desk

If no one answers, calls should: *

Go to voicemail Forward to another number

Outside Business Hours, calls should: *

Go directly to voicemail Forward to specific number Ring specific devices

Holiday / Special Closure Routing

Section 4: Voicemail Configuration

Voicemail Greeting Preference *

Custom recorded by Katchimedia (Approve script below) Custom recorded by Client (You provide audio file) Standard Google Voice greeting (Not recommended)

Proposed Script Approval / Modifications Edit the text above if you require modifications to the script.

Voicemail Transcription (Speech-to-Text)

Forward to Email Forward to SMS Disable Transcription

Texting, Screening & DND

Configure SMS settings, spam blocking, and quiet hours.

Section 5: SMS / Text Messaging

Enable Text Messaging? *

Yes (Full communications) Yes (Specific purposes) No (Voice only)

Who needs access to view/respond to texts?

Automated text response when closed/busy?

Yes: "Thank you for reaching InFyooz. We're currently unavailable. Please leave a message or visit infyooz.com to book online. We'll respond within one business day." No: Do not send automated responses.

Section 6: Call Screening & Blocking

Call Screening Feature

Enable (Ask callers to state name) Disable (Connect calls directly)

Spam/Robocall Filtering

Enable Google Auto-Filter Disable Filter

Specific Numbers to Block

Section 7: Do Not Disturb (DND)

Should the front desk iMac have a DND schedule?

Yes (During specific times) No (Always ring during business hours)

If DND is active, where should calls route?

Hardware & Advanced Settings

Device configuration, recording, and international parameters.

Equipment Notice: If audio hardware needs to be purchased, please submit procurement requests via the Technology & Systems Request form on the Client Hub.

Section 8: Headset & Audio Equipment

Front Desk Headset Type

Wired USB Bluetooth Built-in

Headset Model (If known)

Is headset already paired with iMac?

Yes No Not Purchased

Audio Output Preference

Headset only Speakers + headset

Section 9: Additional Settings

Call Recording *

Enable: Google Voice announces "This call is now being recorded." Disable: No recording capability.

Note: TN is a one-party consent state, but announcing recording is recommended for business transparency if enabled.

International Calling

Enable (Charges apply) Disable (Domestic only)

Conference Calling (3-way)

Enable Disable

Approval & Sign-off

Final authorization for KM360 architecture deployment.

This questionnaire formally documents your routing decisions, removing operational ambiguity. Katchimedia will configure the Google Voice environment based on these authorized settings, test the system, and deploy it by the target completion date.

Completed By (Name) *

Role *

Authorized Sign-off *

Omari Winbush (Owner) — Authorization Confirmed Dr. Beverly Turner Windbush, MD (Owner) — Authorization Confirmed

Target Configuration Completion Date

Submitting this form initiates the architecture build phase. A KM360 specialist will schedule a brief configuration call to finalize the deployment.

✓

Configuration Authorized

Your Google Voice setup requirements have been logged successfully. Katchimedia will build the digital architecture according to these specifications and reach out to schedule final testing.

katchimedia.com