Client Hub
Your centralized portal for every service request and non-emergency communication. All response times, as well as the scope, depth, and breadth of work, are executed in strict alignment with your signed katchimedia agreement.
- Standard Business Hours: Mon–Thu, 10:00 AM – 3:00 PM EST | Fri, 9:00 AM – 1:00 PM EST
- Emergency Support: 24/7 rapid response for system outages and security breaches (Exclusive to Tier 2 and Tier 3 clients).
For decisions that shape the direction of your business — not day-to-day operations.
Strategic Advisory Request
Business planning, partnership evaluation, pricing strategy, organizational structure, and growth decisions — elevated to their own dedicated process.
Submit a Strategic RequestMeeting Request
Strategy calls, check-ins, kickoffs, and reviews — with a required agenda and duration set upfront.
Request a Meeting Request FormStanding Meeting Adjustment
Change the time, duration, or frequency of a recurring meeting — or pause or end the series.
Adjust a Standing MeetingExplore plan details, request site changes, move to a higher tier, or submit brand and marketing work.
Website Change Request
Content updates, design adjustments, new pages, or functionality changes to your existing BrandID site.
Submit a Change Request FormBrand & Marketing Request
Campaigns, content, social media, brand guideline updates, and photography coordination — scoped with timeline and channels upfront.
Submit a Brand Request Request FormPlan Upgrade Request
Move from your current BrandID tier to Basic, Core, Plus, or Platinum as your business grows.
Request an Upgrade Service OverviewBrandID Plans & Details
Compare Basic, Core, Plus, and Platinum — build scope, maintenance inclusions, and what each tier covers.
View All PlansNew Hire Request
Onboarding a new team member — accounts, access, equipment, and systems setup handled end to end.
Start Onboarding Request FormProject Change Request
Modify the scope, direction, or deliverables of an active special project — minor to major changes.
Submit a Project Change Request FormNew Special Project
Scope new work beyond your current engagement — apps, systems, campaigns, compliance builds, and more.
Request a Project TechCare · Request FormTechnology & Systems Request
Integrations, migrations, automation, security configurations, and device provisioning — scoped and prioritized, not texted.
Submit a TechCare Request Request FormIT Helpdesk Request
Submit a ticket for password resets, email configuration, software access permissions, or system issues.
Submit a Ticket Request FormTermination & Offboarding
Securely initiate an employee departure. Trigger system access revocation, asset retrieval, and final HRIS payroll.
Initiate Offboarding 24/7 Dispatch (Tier 2/3)Emergency Support
Trigger rapid-response engineering and security dispatch for critical system outages or active breaches.
Trigger DispatchDirect links to each BrandID tier's full details.