Chioma K Iheanacho

Software Asset Management • Data Privacy • IT Vendor Management • Compliance Operations • IT Contracts • Process Management
hello@katchimedia.com

This is what I do:

I specialize in engineering and implementing full-scope programs, with a rare depth in:

ITAM/Software Asset Management (SAM) & Compliance

I have designed and deployed entire global ITAM, SAM and License Compliance programs from the ground up.

This includes architecting every single component: inventory management, tracking, optimization, policy, governance, tooling, audit defense, procurement, legal, financial management and more for vendors like IBM, SAP, NetApp, Teradata, Oracle, Microsoft, Citrix, and HP, saving over $30 million in cost avoidance and risk mitigation.

IT Contracts & IT Vendor Management

I build robust, adversarial-proof programs that transform vendor relationships from transactional risk centers into strategic assets, protecting and optimizing multi-year resources.

IT & Business Operations Upgrade

I streamline and modernize core IT/Business practices to ensure scalability, agility, and cross-functional efficiency, ensuring technology spend directly enables business goals.

Beyond the balance sheet, I am the founder of Forgiveness+,
a platform dedicated to resilience and grace-centered leadership. I coach executives and leaders from all backgrounds to achieve sustainable success by bridging operational discipline with emotional wellness, ensuring high performance doesn't require self-abandonment.

Multidisciplinary success record in:

  • Synthesizing multiple initiatives into executable strategies to support policy, regulatory, and legal compliance.

  • Cultivating diverse internal and external partnerships that foster trust, integrity, and relationship viability.

  • Designing customer experiences, eliminating fragmented touch-points, and delivering exceptional service.

  • Establishing vendor relationships that support accountability, enhance support, and optimize performance.

  • Driving legislation and principles with executive-level management, external stakeholders, and business units.

  • Analyzing operational challenges and deficiencies and empowering multiple teams to bridge high-risk gaps.

  • Investigating, assessing, and evaluating processes and designing and implementing process improvement plans.

  • Creating engaging and compelling visual narratives that gain buy-in and support for governance reporting.

  • Conducting investigations, assessing risks, and analyzing operational challenges.

  • Designing and implementing custom process improvement plans that resolve complex issues and increase operational efficiency.

CORE COMPETENCIES

Compliance Operations
Software Asset Management
Data Privacy Implementation
IT Procurement
Software Licensing
Records Information Management

 

Vendor Management
IT Asset Management
IT Financial Management
Corporate Communications
Contract Management
Employee Evolution

 

Business Operations
Business Launch & Optimization
Process Improvement & Socialization
Integration & Automation
Application Training & Support
Gap Analysis

 

HIGHLIGHTED CAREER ACHIEVEMENTS

Three promotions at Apple within a 5-year period and 3 Apple Merit Awards.

Managed fiscal year budget upwards of 225MM.

Accomplished the successful negotiation of audit fines/penalties from $1.7M to $291K.

Achieved an enterprise-wide business process adherence rate of 99% within a 3-month period.

Saved over $5.2M of vendor spend by decommissioning a combination of software, servers, and maintenance.


PROFESSIONAL PROFILE

Communications – Speaking: Hosting and participating in corporate-wide events (workshops, conferences, town-halls, lunch-and-learn, and training sessions). Writing: Creating, sending, receiving and interpreting information clearly, accurately, thoroughly, and effectively. Distilling complex licensing, data privacy, and contractual detail to non-technical professionals in a way that is not condescending, connects the dots, and speaks to their bottom line.

Leadership – Effectively setting a clear vision, direction, and strategy. Gaining credibility and respect in the organization through expert knowledge, presence, intuition, emotional intelligence and sensitivity. Practicing participatory management, models behavior required for success and supporting a stable, open, and safe workplace.

Teamwork – Working collaboratively with colleagues, direct reports, internal customers and stakeholders at various levels. Building strong relationships with key players and taking a proactive approach to meeting business needs. Successfully navigating through a matrixed organization, business cultures, and geographies.

People Management – Identifying, recruiting, hiring, developing, and retaining knowledgeable and dedicated professionals. Skilled and effective in career planning, interviewing, compensation management, training, and performance management.

Analytical Skills – Developing, analyzing, and effectively interpreting technical, operational, and financial data, and building business initiatives that support regulations and industry trends.

Financial Acumen – Driving solid financial management and technology acumen to manage all aspects of hardware, software, and services critical to IT financial optimization. Planning, budgeting, tracking, forecasting, reporting, and maintaining accurate budget and forecasting data which enables optimal business decisions to be made regarding investments.

Business Acumen – Exceptional ability in understanding the business inside and out and designing strategies that solidly align with corporate goals and minimize risks. Identifying, managing and monitoring operational indicators of the business and translating them into actionable strategies.

CREDENTIALS

Executive Certification in Negotiation – University of Notre Dame, Mendoza College of Business

CSAM – Certified Software Asset Manager

CITAM Certified IT Asset Manager

CSM – Certified Software Manager

Computer Information Systems – Oakwood University, Huntsville, AL

TECHNICAL EXPERIENCE

Flexera, ServiceNow, Aspera, ILMT, Apple Productivity Apps, Quip, Slack, Tableau, Omnigraffle, Microsoft Teams, Zoom, Webex, Microsoft Office Professional Suite, Visio, Project, Outlook, and SharePoint, HP Asset Manager, Ariba, PeopleSoft, ExpenseWatch, G Suite, Salesforce, Atlassian Jira, Confluence, Zoho, Trello, Zendesk, DocuSign, Squarespace, Wix, Joomla, and more.

PAST PROFESSIONAL SPEAKING ENGAGEMENTS

Gartner, Inc., - Guest Speaker

IQPC, - Conference Chairperson and Speaker

CAUCUS, Inc., - Webinar Presenter